Covid-19
Our Health and Safety procedure going forward
In these challenging times, the primary concern of Venice Prestige is the wellbeing of our guests.
COVID PROTOCOLS
We are therefore implementing the following Active Disinfection Protocols recommended by the Centers for Disease Control and Prevention (CDC):
- Reinforcing deep-cleaning of apartments before and after each stay including re-cleaning and disinfecting of all surfaces.
- Allowing at least 4 days to elapse between bookings.
- Training all employees on hygiene practices and new cleaning schedules.
- Developing an audit process to ensure proper adherence of frequency and guidelines of new cleaning procedures.
COVID - WAR CANCELLATION POLICY
COVID-19 FLEXIBLE TRAVEL POLICY – BOOK WITH CONFIDENCE:
If your booking was made via a third party or travel agent, contact them directly and they will be able to offer support based on their individual policies, as well as the conditions of your booking.
FOR ALL DIRECT BOOKINGS (made via Venice Prestige website or reservations phone/email):
Cancellations affected by COVID-19 Travel Restrictions and acts of war in Italy
Free date changes. No amendment fees will apply if you are impacted by border closures or proof of COVID-19 infection or war in your country of residence as well as war outbreak in Italy
Cancellations not affected by COVID-19 Travel restrictions or Acts of War in Italy
Our standard cancellation policies apply for any bookings not impacted by COVID-19 border restrictions or proof of COVID-19 infection. i.e. if you choose to not travel for your own reasons other than a border closure, the standard policy applies. Standard cancellation policies apply also for Acts of War not directly affecting the country of destination (Italy). We recommend you purchase travel insurance for all other unforeseen circumstances that may result in cancellation or any other claim.
Our standard cancellation policy applies to all new bookings
Venice Prestige is working hard towards your safety and wellbeing.
We look forward to welcoming you again to our beautiful collection of apartments.
