v211 Palazzo Castello Terrazza Information Pack

v211 Palazzo Castello Terrazza Information Pack



Palazzo Grandiben Negri
Calle Erizzo o de le Bele Done
Castello 4003

Local contact and keyholder
Lorenza Savini
Tel: (+39) 340 797 6425


v211 Palazzo Castello Terrazza Information Pack
v211 Palazzo Castello Terrazza Information Pack

Any local difficulties should in the first instance be addressed to the keyholder who will immediately try to resolve any problems.

If you require further assistance you should either contact our emergency mobile number (+39) 366 3775353 or alternatively ring the office number in London which from Italy would be +44 (0)20 3356 9667 (Monday to Friday, 9.30am-5pm).

On arrival in Venice

Phone the keyholder on arrival at Marco Polo airport (or Santa Lucia railway station, or Piazzale Roma if arriving by road bus or car) so that she knows that you are on time and making your way directly to the apartment.

Arrival times

Due to the time involved in changeovers you should not expect to have the apartment before 4 p.m. However, if you arrive early it may be possible to  leave your luggage at the apartment whilst it is being cleaned.

Arrival at the apartment must not be later than 8 pm (local time), unless arranged with us in advance, for which there will be a late 65 euro arrival charge to pay locally to the keyholder .  In the case of severe delay there may be a problem with access which could result in you seeking hotel accommodation for the first night.

Departure procedure

You should arrange to vacate your apartment between 9 and 10 am on your last day. In some cases where you have a late flight, you may be able to leave luggage to pick up later, at the key holder’s discretion. This should be organized prior to departure. Alternatively, there is a left luggage service at the Santa Lucia train station.

Please note: if by prior agreement you have been able to leave your bags in the apartment, it will not be possible to use the wc or showers in the apartment as they have been cleaned for the next guest arriving that day.

When you leave, please…

  • switch off the lights
  • make sure electrical appliances are switched off at the mains
  • lock all doors and windows
  • leave the property clean and tidy
  • clear all final rubbish (you will find instructions in the apartment  on how to manage the refuse – heavy fines are enforced for failure to comply to the City of Venice regulations)

Directions to the apartment

Nearest vaporetto stop: Arsenale

Useful links

ACTV (vaporetto (water bus) timetables and routes)
ALILAGUNA (timetables and routes from Marco Polo airport)
ATVO (road buses to Piazzale Roma)

Water taxi

A fast private water taxi service can be pre-booked when you complete your arrival information.

Please click here for prices and to book


Facilities: Air conditioning • Central heating • Lift • Internet (wireless/WIFI) • TV • DVD • iPod docking • CD • Washing machine • Dishwasher


Strictly non smoking



There is a small, but well stocked food shop near to the apartment; to get there simply turn left outside the front door and then left again at the corner.

A little further from the apartment is the long Via Garibaldi, where you will find everything you could possibly need. To get there cross the bridge over the canal opposite your apartment building, continue in this direction until you reach the end of the Fondamenta, then turn left, past the Naval Museum, cross a stone bridge and there you will find grocery stores, butchers, bakeries and supermarkets. There is also a fruit and fish market in the mornings.

There is a chemist situated in Via Garibaldi at no. 21a, and the nearest dry cleaners is in Calle Larga on the way to Ponte dei Greci.

The nearest internet café is in Via Garibaldi.

Arsenale Museum is open in the mornings and is well worth a visit!



Hospital: Campo SS Giovanni e Paolo. A first-aid (pronto soccorso) clinic is at San Marco 52 (south side of Piazza S Marco).
Emergency, general 113
Emergency, police (carabinieri) 112
Emergency, fire 115
Emergency, medical 118
City police 0412 747 070
First aid 0415 230 000 041 5294111 UK consulate 0415 227 207
US consulate (Milan) 02 290 351

Venice Luggage Deposit

The best place to leave your luggage and enjoy the last hours of your vacation in the heart of the city.

Open daily from 09:30 am to 7:30 pm
Calle della Malvasia – Castello 5496
Tel: +39 041 476 4907 – Mob: +39 320 294 05 00
Email: info@veniceluggagedeposit.com
Website: www.veniceluggagedeposit.com/en/

Useful links with tourist information:

Official porters: Cooperativa Trasbagagli, the official porter service in Venice

v211 Palazzo Castello Terrazza Information Pack

Click here to download the printable version of the apartment Information pack