v217 Laguna Information Pack



1611 Castello
Riva dei Sette Martiri

Telephone: +39 041 0993189

Local contact and keyholder

Laura Alfieri
Tel: +39 347 854 3326

English spoken? Good

v217 Laguna Information Pack

Any local difficulties should in the first instance be addressed to the keyholder who should immediately try to resolve any problems.

If this is not sufficient you should either contact our assistant in Venice, Lorenza Savini on her mobile (+39) 366 3775353 or email: lorenza@veniceprestige.com or alternatively ring the office number in London which from Italy would be +44 (0)20 3356 9667 (Monday to Friday, 9.30am-5pm).

On arrival in Venice

You are asked to phone the keyholder on arrival at Marco Polo airport (or Santa Lucia railway station, or Piazzale Roma if arriving by road bus or car) so that she or he knows that you are on time and making your way to the apartment. The keyholder will be waiting for you at the apartment at the agreed time as per your arrival instructions and as a consideration to them we ask you to make your way straight to the apartment. Unfortunately it simply is not possible to expect keyholders to wait whilst you stop off for a Bellini or two in Harrys Bar!

Ringing Italian telephone numbers

You will find it very useful to bring your mobile/cell phone with you.

All Italian mobile numbers start with “3”. There is no need to insert an extra zero at the start of the number.

The international dialing code for Italy is +39. The “+” denotes the international dialing code from your country. For example, if phoning from the UK, you would dial “0039”.

  • If you are phoning the local contact from your country, dial +39 before the contact’s number.
  • If you are phoning the local contact from within Italy on a foreign mobile/cell phone dial +39 before the contact’s number.
  • If you are phoning the local contact from within Italy on an Italian phone, simply dial the contact’s number without the +39.

Arrival times

Due to changeovers and the cleaners preparing the apartments, you should not expect to have the apartment before 4 p.m. However, if you arrive early it may be possible to obtain the keys and leave your luggage at the apartment whilst it is being cleaned.

Arrival at the apartment must not be later than 8 pm (local time), unless arranged with us in advance.

It is difficult to ensure that you can be met after this time and may result in you having to arrange hotel accommodation for the first evening. We would be happy to arrange a hotel close to the airport if necessary.

Where we are able to arrange a late arrival we are obliged to charge a late arrival fee of EUR 65 to be paid directly to the key holder.

Departure procedure

You should arrange to vacate your apartment between 9 and 10 am on your last day. In some cases where you have a late flight, you may be able to leave luggage to pick up later, at the key holder’s discretion. This should be organized prior to departure. Alternatively, there is a left luggage service at the Santa Lucia train station.

Please note: if by prior agreement you have been able to leave your bags in the apartment, it will not be possible to use the wc or showers in the apartment as they have been cleaned for the next guest arriving that day.

When you leave, please…

  • switch off the lights
  • make sure electrical appliances are switched off at the mains
  • lock all doors and windows
  • leave the property clean and tidy
  • take out the rubbish
  • check you have all your luggage.

Directions to the apartment

Nearest vaporetto stop: Arsenale (or Giardini)

Water taxi stop: Via dei Sette Martiri, Castello
If you have booked a water taxi, please click here for details of where to meet your water taxi (opens a new browser window).

From Marco Polo airport

From the airport, either:

    • Take the Alilaguna Rosso or Blu waterbus from the airport to Arsenale.
    • Take the road bus to Piazzale Roma. From there, take the No. 1 vaporetto to Arsenale or Giardini.

You can walk to the apartment from the vaporetto stop.The bell to press at the entrance is identified by the name “Crequillon”.

From Santa Lucia railway station or Piazzale Roma

If you are arriving by train at Venice Santa Lucia, you can catch the No. 1 vaporetto from Ferrovia, which is right outside the station to Arsenale (Giardini)

From Treviso airport

You can buy a ticket for the bus to Venice at the ticket office in the arrivals hall after collecting your baggage. The bus leaves from just outside the airport terminal building. You will arrive in Venice at Piazzale Roma. The journey takes about 70 minutes. From there, you can catch the no. 1 vaporetto. Alternatively you can take a bus (number 6) to Treviso train station; the train takes 20 minutes to get into Santa Lucia station in Venice. From there you can take a vaporetto from the Ferrovia stop to your apartment.

Water bus route maps

v217 Laguna Information Pack
v217 Laguna Information Pack

Useful links

ACTV (vaporetto (water bus) timetables and routes)
ALILAGUNA (timetables and routes from Marco Polo airport)
ATVO (road buses to Piazzale Roma)

Water taxi

A luxurious and very fast private water taxi can be pre-booked when you complete your arrival information.

We do offer the following services:

  • Water taxi from and to Venice Marco Polo Airport
  • Road and water taxi from and to VeniceMarco Polo Airport
  • Road and water taxi from and to Treviso Airport
  • Water Taxi from and to Venice Santa Lucia Train Station

Please click here for prices
Please click here for details of where to meet your water taxi (opens a new browser window).


Facilities: Fans • Central heating • Internet (wireless/WIFI) • Telephone • TV • Stereo/Hifi • iPod docking • CD • Hairdrier • Washing machine • Dishwasher • Oven • Fridge • American coffee maker • Coffee pot • Teapot • Toaster • Vacuum cleaner

The rental price includes: Gas • Electricity • Bed and bath linen • Final cleaning • Internet connection

Late arrival charge after 8.00 pm at the property: EUR 65. Please check in advance that this will be possible

Strictly non smoking

On rare occasions huge boats moor outside the apartment for approximately 8 to 24 hours. The apartment is not suitable for children under 5 years of age.

Important information for refuse and recycling

You will find instructions on how to manage the refuse in the apartment.We ask you to please observe the instructions as heavy fines are enforced for failure to comply by the City of Venice to the guest in residence and we want to avoid for this to happen.


A little further from the apartment is the long Via Garibaldi, where you will find everything you could possibly need. you will find grocery stores, butchers, bakeries and a supermarket. There is also a fruit and fish market in the mornings. To reach the Via Garibaldi, turn left out of the appartment into the Calle Pedrocchi and after 50 metres you will be in the Via Garibaldi.

There is a chemist situated in Via Garibaldi at no. 21a, and the nearest dry cleaners is in Calle Larga on the way to Ponte dei Greci.

The nearest internet café is in Via Garibaldi.

Local shops normally open at 8.30am until 12.30pm then re-open in the afternoons from 4-7.30pm. Most food shops remain closed on Sundays and on Wednesday afternoons. However the supermarket BILLA opens all day Sunday. It is situated on the Gran Vialle on the Lido (just three vaporetto stops away) if you find you have run out of anything!

Arsenale Museum is open in the mornings and is well worth a visit!

Coffee and ice cream bars: there are two on the sea front, one before Via Garibaldi and one just past it. They both stay open till late.


Venetian addresses

Venice houses are numbered by sestiere (district), not by street. You’ll notice that house numbers simply continue as you go round the corner from one street to the next. For example, “San Marco 2885, Campo San Vidal” is number 2885 in the San Marco sestiere, and is in Campo San Vidal. In some cases, the street name is not even given. The map in this information pack shows the location of your apartment as closely as possible.


Hospital: Campo SS Giovanni e Paolo. A first-aid (pronto soccorso) clinic is at San Marco 52 (south side of Piazza S Marco).
Emergency, general 113
Emergency, police (carabinieri) 112
Emergency, fire 115
Emergency, medical 118
City police 0412 747 070
First aid 0415 230 000 041 5294111
UK consulate 0415 227 207
US consulate (Milan) 02 290 351

Venice Luggage Deposit

The best place to leave your luggage and enjoy the last hours of your vacation in the heart of the city.

Open daily from 09:30 am to 7:30 pm
Calle della Malvasia – Castello 5496
Tel: +39 041 476 4907 – Mob: +39 320 294 05 00
Email: info@veniceluggagedeposit.com
Website: www.veniceluggagedeposit.com/en/

Useful links with tourist information:

Official porters: Cooperativa Trasbagagli, the official porter service in Venice

Points to note

  • In the summer months of July and August mosquitos do appear when humidity exceeds 70% and temperature exceeds 28°C (82°F). At night time it is advised to close all windows and have cross ventilation from fans. Coils can be purchased (pastiglie antizanzare per fornelle) and these are most effective.
  • Close the shutters when you leave the apartment and at night for privacy, and in winter to conserve heat.
  • Water pressure in Venice can be a problem, especially in certain parts where it can be low. We ask you to please listen to the instructions of the local contacts how to best deal with the pressure.
  • Heating: according to the Italian law (D.P.R. n. 412 1993 for the Venice area) heating may be on from October 15th until April 15th (between 05:00 am and 11:00 pm) and the temperature can’t be regulated over 20°C (68°F).
  • Air conditioning, if available, can be on only from June 6th to September 3rd.
  • Electricity: in Venice there is a limit to the amount of electricity you can use in a single property at any one time. This is less than in other countries. Unfortunately it is not possible to have a lot of appliances (for example the washing machine, hairdryer and air conditioning unit) all on simultaneously as this will trip the main switch of the supply to the apartment. If you are careful in the way you use appliances, you can avoid this. If bringing out electrical equipment please do remember to bring an adapter with you. Electricity is 240V in Venice.

Thank you, and we do hope you have a wonderful time!

Please note that we make every effort to make sure that this information pack is correct and up to date, but we cannot be held responsible for changes beyond our control, e.g. public transport routes, shops, etc.

v217 Laguna Information Pack

Click here to download the printable version of the apartment Information pack