v262 SERAFINA GRAND CANAL
2319 San Marco
Telephone: +39 041 528 5040
Local contact and keyholder
Tel: (+39) 344 127 8208
Any local difficulties should in the first instance be addressed to the keyholder who will immediately try to resolve any problems.
If you require further assistance you should ring the office number in London which from Italy would be +44 (0)20 3948 1492 (Monday to Friday, 9.30am-5pm).
On arrival in Venice
Phone the keyholder on arrival at Marco Polo airport (or Santa Lucia railway station, or Piazzale Roma if arriving by road bus or car) so that she knows that you are on time and making your way directly to the apartment.
Due to the time involved in changeovers you should not expect to have the apartment before 4 p.m. However, if you arrive early it may be possible to leave your luggage at the apartment whilst it is being cleaned.
Arrival at the apartment must not be later than 8 pm (local time), unless arranged with us in advance, for which there will be a late 65 euro arrival charge to pay locally to the keyholder . In the case of severe delay there may be a problem with access which could result in you seeking hotel accommodation for the first night.
You should arrange to vacate your apartment between 9 and 10 am on your last day. In some cases where you have a late flight, you may be able to leave luggage to pick up later, at the key holder’s discretion. This should be organized prior to departure. Alternatively, there is a left luggage service at the Santa Lucia train station.
Please note: if by prior agreement you have been able to leave your bags in the apartment, it will not be possible to use the wc or showers in the apartment as they have been cleaned for the next guest arriving that day.
When you leave, please…
- switch off the lights
- make sure electrical appliances are switched off at the mains
- lock all doors and windows
- leave the property clean and tidy
- clear all final rubbish (you will find instructions in the apartment on how to manage the refuse – heavy fines are enforced for failure to comply to the City of Venice regulations)
Directions to the apartment
Facilities: Air conditioning • Central heating • Lift • Internet (wireless/WIFI) • Telephone • TV • CD • Washing machine • Dishwasher
Strictly non smoking.
The nearest supermarket, Billa, is on the Zattere at San Basilio. There are various small shops off Campo S Stefano and there is a fruit seller in Calle delle Botteghe, as well as in Campo San Maurizio. These are open 8.30 – 12.30 and then 16.30 – 19.00. They are not open on Sundays either.
Small alimentary selling cheese, meats and bread in Calle Bottege just off Campo Santo Stefano.
Wine shop in Calle Bottege called Dai do Cancari
Ramo di Piscina San Samuele small grocery store that stocks most things.
Salizada San Samuele – famous Florentine shop and candle shop Santa Maria Novella.
There is a pharmacy in Campo Santo Stefano, a dry cleaners near Accademia Bridge and many different shops nearby just across the bridge.
The nearest Internet café is in Campo S Stefano.
There is a gym on the Zattere (Address: Dorsoduro 788) which is called Palestra club Delfino (www.palestraclubdelfino.com). This is the only gym in Venice where you can turn up just for one session or book in for a whole week during your stay.
Hospital: Campo SS Giovanni e Paolo. A first-aid (pronto soccorso) clinic is at San Marco 52 (south side of Piazza S Marco).
Emergency, general 113
Emergency, police (carabinieri) 112
Emergency, fire 115
Emergency, medical 118
City police 0412 747 070
First aid 0415 230 000 041 5294111 UK
consulate 0415 227 207
US consulate (Milan) 02 290 351
Venice Luggage Deposit
The best place to leave your luggage and enjoy the last hours of your vacation in the heart of the city.