V352 Zafferano San Marco Information Pack




Palazzo Treves
San Marco 2157

Concierge Service

The Palazzo’s private secretary, Barbara, is available to assist you with the booking of museum tickets, advice on what to do and what to see and the reservations of restaurants. Barbara is in the Palazzo’s office from 9am to 5pm on Monday, 1pm to 5pm on Wednesday and Thursday, and from 9am to 1pm on Friday.

V352 Zafferano San Marco Information Pack


+39 346 6227676

You will be shown into your apartment by Elvira, the main housekeeper. Please call this number 30 minutes before you arrive and if during your stay you have any technical issues in the apartment.


Any local difficulties should in the first instance be addressed to the keyholder who will immediately try to resolve any problems.

If you require further assistance you can ring our office number which is (+ 39) 041 3120068.

On arrival in Venice

Phone the keyholder on arrival at Marco Polo airport (or Santa Lucia railway station, or Piazzale Roma if arriving by road bus or car) so that she knows that you are on time and making your way directly to the apartment.

Arrival times

Due to the time involved in changeovers you should not expect to have the apartment before 4 p.m. However, if you arrive early it may be possible to  leave your luggage at the apartment whilst it is being cleaned.

Arrival at the apartment must not be later than 8 pm (local time), unless arranged with us in advance, for which there will be a late 65 euro arrival charge to pay locally to the keyholder .  In the case of severe delay there may be a problem with access which could result in you seeking hotel accommodation for the first night.

Departure procedure

You should arrange to vacate your apartment between 9 and 10 am on your last day. In some cases where you have a late flight, you may be able to leave luggage to pick up later, at the key holder’s discretion. This should be organized prior to departure. Alternatively, there is a left luggage service at the Santa Lucia train station.

Please note: if by prior agreement you have been able to leave your bags in the apartment, it will not be possible to use the wc or showers in the apartment as they have been cleaned for the next guest arriving that day.

For an early check-out before 7:30am there will be a charge of EUR 20 for the staff.

When you leave, please…

  • switch off the lights
  • make sure electrical appliances are switched off at the mains
  • lock all doors and windows
  • leave the property clean and tidy
  • take out the rubbish
  • clear all final rubbish (you will find instructions in the apartment  on how to manage the refuse – heavy fines are enforced for failure to comply to the City of Venice regulations)

Directions to the apartment

Nearest vaporetto stop: San Marco Giardinetti

As you step off, walk a few steps back along the water, over a bridge and take the narrow street on the right, which runs between the famous Harry’s Bar and the Hotel Monaco.
At the end of this street, turn left and walk until you reach the church San Moisé to your left. Cross a bridge and immediately after the bridge, to your left, walk under the arches along a hotel, then take a right, and a left, following indications towards the Hotel Europa&Regina. You will reach a square called Campo Barozzi. The apartment  is the salmon coloured building at the far end of the square. There are two adjacent doors. Your’s is the right one. Ring the bell which says “Portineria”. You will be taken up to your apartment from there.

Water taxi stop: Palazzo Ca Nova’s private pontoon. It is important to call the palazzo 15 minutes prior to arrival on the “greeter” phone to warn staff to open the door on the canal.

A fast private water taxi service can be pre-booked when you complete your arrival information.

Please click here for prices and to book

Useful links

ACTV (vaporetto (water bus) timetables and routes)
ALILAGUNA (timetables and routes from Marco Polo airport)
ATVO (road buses to Piazzale Roma)


Facilities: Air conditioning • Wifi • Central heating • Lift • Dishwasher •
Bose Soundtouch 10 cordless Blue tooth loudspeaker • Large flatscreen satellite TV with DVD • Safe • Washing machine and dryer • Concierge

Cot and high chair on request

The rental price includes: Gas • Electricity • Bed and bath linen • Final cleaning •  Central heating • Internet connection • Air conditioning

Strictly non smoking.



Hospital: Campo SS Giovanni e Paolo. A first-aid (pronto soccorso) clinic is at San Marco 52 (south side of Piazza S Marco).
Emergency, general 113
Emergency, police (carabinieri) 112
Emergency, fire 115
Emergency, medical 118
City police 0412 747 070
First aid 0415 230 000 041 5294111 UK
consulate 0415 227 207
US consulate (Milan) 02 290 351

Venice Luggage Deposit

The best place to leave your luggage and enjoy the last hours of your vacation in the heart of the city.

Open daily from 09:30 am to 7:30 pm
Calle della Malvasia – Castello 5496
Tel: +39 041 476 4907 – Mob: +39 320 294 05 00
Email: info@veniceluggagedeposit.com
Website: www.veniceluggagedeposit.com/en/

Useful links with tourist information:

Official porters: Cooperativa Trasbagagli, the official porter service in Venice

Thank you, and we do hope you have a wonderful time!


Please note that we make every effort to make sure that this information pack is correct and up to date, but we cannot be held responsible for changes beyond our control, e.g. public transport routes, shops, etc.