We are delighted you are considering one of our carefully selected apartments for your stay in Venice.
We would like to make you aware of some basic house rules - understanding and complying with these rules will make for a comfortable and enjoyable stay for everyone.
Please note that all guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry anyone who is under the age of 18, unless children of friends and family.
We try to keep our home as child friendly as possible. That said, parents always have the final responsibility of ensuring their children’s safety at all times. If you find anything to be unsafe or that requires revision at our property, please contact us at your earliest convenience so we can address the issue.
Never leave children unsupervised at our property without any adults.
We want you to enjoy your vacation and time at our home to the maximum, but we do have to set some restrictions on visitor numbers for safety reasons. As part of our vacation rental agreement, we need the names and details of each member of your traveling party. In addition, please respect the maximum visitors and rules regarding visitors as set out below.
Our neighbours are important to us. Most of the residents live here full-time, though there may be some other short-term guests staying occasionally. Please be sure to respect the community and try to keep noise levels to a minimum, especially after 10 pm. Please try to avoid making any loud noise between 10 pm and 8 am to allow neighbours a peaceful night’s sleep.
In case of any disputes or neighbour complaints, it is your duty to notify us as soon as reasonably practicable.
We provide basics such as cooking oil, simple seasoning and some condiments. Please treat our kitchen with the love and respect you would your own to keep it in great condition for other guests.
While we have taken the necessary measures to make our home safe for guests, you also have a role to play in ensuring the safety and security of your party. There are actions you can follow to keep the house secure during your stay.
Guests must report any accident or injury they or their guests may have whilst on the premises immediately to the management and in any event, within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.
The property is a smoking-free zone. This is important to us in order to keep our property in the best condition possible. Guests can only smoke in outdoor areas such as the balcony or courtyard as long as you respect the rules we have in place.
We reserve the right to ask you a reasonable fee for specialised cleaning in the event that smoking has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our smoking policy.
No candles: The biggest danger for historical monuments in Venice is the danger of fire. Therefore we kindly ask you not to use real candles.
We are sorry, but no animal or pets are allowed within the premises.
While we know our guests won’t intentionally break anything at our home, we understand accidents can happen occasionally. Here is what you need to know about accidental damages or breakages during your stay.
Keys have to be returned to the management. For any missing keys there will be a charge which will be deducted from your security deposit.