Booking conditions


“Venice Prestige” is the trading name of VSR srl. We arrange bookings of holiday accommodation as an agent for the owners of that accommodation (“the Property Owner”). In compliance with clause 1705 of the Italian Civil Code, Venice Prestige VSR srl acts in its own name and on behalf of the Property Owners in virtue of a relationship of “agency with undisclosed principal”. When you book with Venice Prestige you agree to the booking conditions stated here. Please ensure that you read them carefully.


Before making a booking you must contact Venice Prestige to obtain confirmation that your chosen property is available for the dates required. Within 48 hours of receipt of availability you must send Venice Prestige your completed booking form and your agreement to the booking conditions.

Venice Prestige can only hold apartments for a maximum of two days without payment. For bookings more than two months prior to arrival you will be asked to pay a deposit of 35% of the property rental (known as the rental deposit) or the full rental payment if less then two months prior to arrival. You are responsible for payment of the price of the holiday and the compliance of members of your party with these conditions. Bookings cannot be accepted from persons under 18 years of age at the time of booking and we reserve the right to refuse a booking without giving any reason. Venice Prestige reserves the right to treat the booking as cancelled if any part of the balance of the holiday price remains unpaid by the due date. Refusal of booking also applies to unpaid charges on bank transfer payments – all funds must arrive net of any bank charges from the client’s bank into our account. It is the responsibility of the client to ensure charges are met from both banks.

Security deposit payment: A security deposit amount will be advised to you at the time of booking. This amount is quoted and payable in Euro. We are not able to take payments in any other currency. Please note that Venice Prestige can only refund the security deposit by the same method with which it was paid. The security deposit is refunded within 14 days after your departure from your apartment, however please note it can take up to 10 days to reach your account. Venice Prestige reserves the right to hold this agreed security deposit amount until any dispute is resolved regardless of time elapsed. Owner may request further re-imbursement for loss or damage exceeding this amount as required.


The balance must be paid not later than eight weeks before arrival. Failure to pay the balance on time will constitute cancellation and cancellation charges will become payable in accordance with paragraph 6. Receipts and directions to the property will be sent on receipt of the rental deposit/ full payment (where applicable).

If you book a holiday less than eight weeks before arrival, the full holiday charge is payable at the time of booking unless otherwise stated.
Receipt and banking of any rental deposit shall not constitute acceptance of any booking.

All payments made via wire/bank transfers must be received net of bank charges in our account: where bank charges are deducted our end, we reserve the right to add this amount to your final payment or to deduct the charges from the your security deposit.


All prices are advertised in Euros and the rental period is weekly, unless otherwise stated. Prices are fixed in Euros and Venice Prestige VSR srl can only accept payments in Euros.

We are not able to control the exchange or the final price in US dollars or any other currency that your credit card company uses.

Debit/Credit card payments: these are made via Secure Trading. We accept Mastercard / Visa / Mastercard debit / Visa debit.

Bank/Wire Transfers: Euros bank transfers are accepted. All bank charges have to be met by the client. Once this payment option is chosen we can send you the relevant bank details or alternatively these can be found when selected on your booking page. We ask you to please advise us once funds have been sent.

**Bank transfers can only be a chosen payment method if departure is more than 20 days. If less then 20 days, credit card payment only will be possible.

Properties are let fully furnished and equipped. Some properties have different conditions for letting which are indicated before making the booking. We are entitled to vary the advertised selling price to reflect:

I. any adverse change in exchange rates;
II. any increase in the cost of services included in the booking;
III. the imposition of any tax, charge or levy whether in England or elsewhere which affects the booking.

Where price increases or decreases are known to us before you book, we shall inform you of the new price before you book. Where increases become effective after you have booked we reserve the right to recover these and will send you a supplementary invoice.

We will not surcharge you within 30 days of your departure. Any surcharge will not exceed 10% of the total price In return for this guarantee there will be no refund in the event of favourable currency movement.

CITY TAX: city tax is an extra charge, and is calculated per person. It will be charged with the balance of your stay.


In the unlikely event that it is necessary to make an alteration to or cancel the holiday accommodation specified in the holiday confirmation form we will inform you as soon as possible and, if requested, we will try to arrange alternative holiday accommodation of a similar type and standard and in a similar location as that originally requested. If the alternative holiday accommodation is not acceptable, we will refund in full all monies paid and shall be under no other liability.


Any cancellation by you (for whatever reason) must be in writing addressed to us at the address stated on the contact section of our website. The effective date of cancellation is when written notification is received by us.

If you cancel your booking or if the booking is cancelled by us due to non payment we shall be entitled to the following percentage of the holiday cost:

  • 8 weeks or more before arrival: rental deposit
  • 8 weeks or less before arrival: 100%.

All cancellations for whatever nature are treated under the same conditions. We are not able to rearrange dates outside of previously confirmed rental period (see paragraph 7) or make special arrangements under any circumstances. If you choose on the course of your holiday to abandon the arrangements made by Venice Prestige on your behalf and instead make your own arrangements, the company accepts no liability and no refunds will be made for the services you choose not to take.

We do advise you to arrange travel insurance prior to departure for which we can send an invoice of your booking details on receipt of written cancellation from you.


The White Palazzo Cancellation Policy (Aurora, Venetia, Eleonora, Altana)

• Up to 30 days prior to arrival: cancellations may be free of charge
• Between 30 – 15 days: 50% charge of the holiday cost
• Between 14 – 8 days: 75% charge of the holiday cost
• 7 days prior arrival: full charge

Palazzo San Marco Cancellation Policy (Zafferano, Angelica, Eleonora, Alba)

From 60 days to 21 days prior to arrival: 50% penalty on the total amount of the stay.
From 21 to 0 days prior to arrival or no-show: Total amount of the stay will be charged.
Should we manage to let the apartment partly or fully for the cancelled dates, you will be reimbursed accordingly, minus any credit card or bank charges.


Upon receipt of your booking confirmation invoice, please check the details to make sure they are correct. If after your booking has been accepted you require us to amend it in any way, or to re-invoice you, we reserve the right to charge an amendment fee of €25 per booking. We reserve the right to treat a change of property and/or holiday dates as a cancellation of one holiday and the booking of another. Should you wish to reduce the number of nights of your stay in the same property during the same period previously confirmed, this can be possible (subject to confirmation from owner); however the price cannot be adjusted under any circumstances. It is essential to notify Venice Prestige no less than a week before your departure of any planned change of guests during your stay as we will need their name and passport details for the Venice Tourist Tax, dates of their arrival / departure, and to be informed if a change of bed and bath linen will be required (extra charges may apply). Permission for any social events or dinner parties to be held at the property must be requested in advance in writing to Venice Prestige. No guarantee of any event is given or implied as part of the Booking Contract. In the situation of an event taking place without the express permission of the owners a penalty equal to the rental cost will be applied.


Please note that normal check in is after 4 pm and check out by 10 am. You agree to inform us of any changes to this in your travel arrangements. Any variance from these times may attract extra charges.


While we make every effort to ensure that descriptions supplied by property owners are accurately reproduced, we cannot accept responsibility for errors contained therein or the results thereof. You must accept that minor differences between the photograph, illustration and/or text used and the actual property may arise. Property owners reserve the right to make modifications to the property specification that are considered necessary in the light of operating requirements. In the interests of continued improvement, property owners reserve the right to alter furniture, fittings, amenities, facilities, or any part of any activities, either advertised or previously available, without prior notice. If material changes occur after your booking has been confirmed we will advise you if there is time before departure. Venetian Apartments does not accept liability for any disappointment which the client may feel as a result of unrealistic expectations.


A set of house rules is provided. Your signature on the booking form is acceptance of compliance with these rules.


We have measures in place to protect the personal booking information held by us and passed on to the relevant suppliers of your travel arrangements. These may include public authorities such as customs and immigration along with security or credit card services. Unless required to do so by law we will only pass on your information to persons responsible for your travel arrangements which may include sensitive information such as details of disabilities, dietary or religious requirements. When making a booking you are consenting to relevant information being passed on as above and you confirm that all personal information given to us is correct and up to date.

VSR srl
Palazzo Moro
3418 San Marco
30124 Venezia

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