V348 Alba Grand Canal Information Pack



Palazzo Treves
San Marco 2157

On arrival at the apartment

You will be shown into your apartment by Elvira, the main housekeeper of the Palazzo.


Please call Elvira 30 minutes before you arrive and if during your stay you have any technical issues in the apartment.

V348 Alba Grand Canal Information Pack

GREETER PHONE / ELVIRA                     +39 346 6227676

Concierge Service:

Barbara the private secretary will meet you either the same day or the next working day. She is at the Palazzo Ca’Nova from 9am to 5pm on Monday, 1pm to 5pm on Wednesday and Thursday, and from 9am to 1pm on Friday. On the weekends Barbara will be in touch with you via sms. She will be in touch with you to register you, to collect the tourist tax, and to assist you with advice on what to do in Venice.

BARBARA                                                  +39 340 2282590

If you require further assistance you should ring our office number which is (+ 39) 041 3120068.

On arrival in Venice

Phone the keyholder on arrival at Marco Polo airport (or Santa Lucia railway station, or Piazzale Roma if arriving by road bus or car) so that she knows that you are on time and making your way directly to the apartment.

Arrival times

Due to the time involved in changeovers you are expected after 2pm. However check-in will be permitted after 11am only by special permission and with a surcharge of Eur 50 to the staff. If you arrive early it may also be possible to just leave your luggage at the Palazzo whilst the apartment is being cleaned.

Arrival at the apartment must not be later than 8 pm (local time), unless arranged with us in advance, for which there will be a late 65 euro arrival charge to pay locally to the keyholder .  In the case of severe delay there may be a problem with access which could result in you seeking hotel accommodation for the first night.


Departure procedure

You should arrange to vacate your apartment at 10 am on your last day. In some cases where you have a late flight, you may be able to leave luggage to pick up later, at the key holder’s discretion. This should be organized prior to departure. Alternatively, there is a left luggage service at the Santa Lucia train station.

Please note: if by prior agreement you have been able to leave your bags in the apartment, it will not be possible to use the wc or showers in the apartment as they have been cleaned for the next guest arriving that day.

For an early check-out before 7:30am there will be a charge of EUR 20 for the staff.

When you leave, please…

  • switch off the lights
  • make sure electrical appliances are switched off at the mains
  • lock all doors and windows
  • leave the property clean and tidy
  • clear all final rubbish (you will find instructions in the apartment  on how to manage the refuse – heavy fines are enforced for failure to comply to the City of Venice regulations)

Directions to the apartment

Nearest vaporetto stop: San Marco Giardinetti

As you step off, walk a few steps back along the water, over a bridge and take the narrow street on the right, which runs between the famous Harry’s Bar and the Hotel Monaco.
At the end of this street, turn left and walk until you reach the church San Moisé to your left. Cross a bridge and immediately after the bridge, to your left, walk under the arches along a hotel, then take a right, and a left, following indications towards the Hotel Europa&Regina. You will reach a square called Campo Barozzi. The apartment  is the salmon coloured building at the far end of the square. There are two adjacent doors. Your’s is the right one. Ring the bell which says “Portineria”. You will be taken up to your apartment from there.


Useful links

ACTV (vaporetto (water bus) timetables and routes)
ALILAGUNA (timetables and routes from Marco Polo airport)
ATVO (road buses to Piazzale Roma)

Water taxi stop: Palazzo Ca Nova’s private pontoon. It is important to call the palazzo 15 minutes prior to arrival on the “greeter” phone to warn staff to open the door on the canal.

Water taxi

A fast private water taxi service can be pre-booked when you complete your arrival information.

Please click here for prices and to book


Facilities: Air conditioning • Wifi • Central heating • Lift • Dishwasher •
Bose Soundtouch 10 cordless Blue tooth loudspeaker • Large flatscreen satellite TV with DVD • Safe • Communal Laundry • Concierge • Iron/Iron board • Electric Kettle • Nespresso type machine, with pods • Coffe pot • Tea pot • Microwave • Oven • Toaster

Strictly non smoking.



Hospital: Campo SS Giovanni e Paolo. A first-aid (pronto soccorso) clinic is at San Marco 52 (south side of Piazza S Marco).
Emergency, general 113
Emergency, police (carabinieri) 112
Emergency, fire 115
Emergency, medical 118
City police 0412 747 070
First aid 0415 230 000 041 5294111 UK
consulate 0415 227 207
US consulate (Milan) 02 290 351

Venice Luggage Deposit

The best place to leave your luggage and enjoy the last hours of your vacation in the heart of the city.

Open daily from 09:30 am to 7:30 pm
Calle della Malvasia – Castello 5496
Tel: +39 041 476 4907 – Mob: +39 320 294 05 00
Email: info@veniceluggagedeposit.com
Website: www.veniceluggagedeposit.com/en/

Useful links with tourist information:

Official porters: Cooperativa Trasbagagli, the official porter service in Venice

Thank you, and we do hope you have a wonderful time!