v348 ALBA GRAND CANAL
On arrival at the apartment
You will be shown into your apartment by Elvira, the main housekeeper of the Palazzo. Christine the private secretary will meet you either the same day or the next working day. She is at the Palazzo Ca’Nova from 9am to 5.30pm on Monday, Wednesday and Thursday, and from 9am to 1pm on Tuesday and Friday. On the weekends Christine will be in touch with you via sms.
GREETER PHONE / ELVIRA +39 346 6227676
CHRISTINE +39 347 9308676
You can contact Christine via phone, sms or whatsapp. She will be in touch with you to register you, to collect the tourist tax, and to assist you with advice on what to do in Venice.
Any local difficulties should in the first instance be addressed to the keyholder who will immediately try to resolve any problems.
If you require further assistance you should ring the office number in London which from Italy would be +44 (0)20 3356 9667 (Monday to Friday, 9.30am-5pm).
On arrival in Venice
Phone the keyholder on arrival at Marco Polo airport (or Santa Lucia railway station, or Piazzale Roma if arriving by road bus or car) so that she knows that you are on time and making your way directly to the apartment.
Due to the time involved in changeovers you should not expect to have the apartment before 4 p.m. However, if you arrive early it may be possible to leave your luggage at the apartment whilst it is being cleaned.
Arrival at the apartment must not be later than 8 pm (local time), unless arranged with us in advance, for which there will be a late 65 euro arrival charge to pay locally to the keyholder . In the case of severe delay there may be a problem with access which could result in you seeking hotel accommodation for the first night.
You should arrange to vacate your apartment between 9 and 10 am on your last day. In some cases where you have a late flight, you may be able to leave luggage to pick up later, at the key holder’s discretion. This should be organized prior to departure. Alternatively, there is a left luggage service at the Santa Lucia train station.
Please note: if by prior agreement you have been able to leave your bags in the apartment, it will not be possible to use the wc or showers in the apartment as they have been cleaned for the next guest arriving that day.
When you leave, please…
- switch off the lights
- make sure electrical appliances are switched off at the mains
- lock all doors and windows
- leave the property clean and tidy
- clear all final rubbish (you will find instructions in the apartment on how to manage the refuse – heavy fines are enforced for failure to comply to the City of Venice regulations)
Directions to the apartment
Nearest vaporetto stop: San Marco Giardinetti
As you step off, walk a few steps back along the water, over a bridge and take the narrow street on the right, which runs between the famous Harry’s Bar and the Hotel Monaco.
At the end of this street, turn left and walk until you reach the church San Moisé to your left. Cross a bridge and immediately after the bridge, to your left, walk under the arches along a hotel, then take a right, and a left, following indications towards the Hotel Europa&Regina. You will reach a square called Campo Barozzi. The apartment is the salmon coloured building at the far end of the square. There are two adjacent doors. Your’s is the right one. Ring the bell which says “Portineria”. You will be taken up to your apartment from there.
Water taxi stop: Palazzo Ca Nova’s private pontoon. It is important to call the palazzo 15 minutes prior to arrival on the “greeter” phone to warn staff to open the door on the canal.
A fast private water taxi service can be pre-booked when you complete your arrival information.
Please click here for prices and to book
Facilities: Air conditioning • Wifi • Central heating • Lift • Dishwasher •
Bose Soundtouch 10 cordless Blue tooth loudspeaker • Large flatscreen satellite TV with DVD • Safe • Communal Laudry • Concierge • Iron/Iron board • Electric Kettle • Nespresso type machine, with pods • Coffe pot • Tea pot • Microwave • Oven • Toaster
Strictly non smoking.
Hospital: Campo SS Giovanni e Paolo. A first-aid (pronto soccorso) clinic is at San Marco 52 (south side of Piazza S Marco).
Emergency, general 113
Emergency, police (carabinieri) 112
Emergency, fire 115
Emergency, medical 118
City police 0412 747 070
First aid 0415 230 000 041 5294111 UK
consulate 0415 227 207
US consulate (Milan) 02 290 351
Venice Luggage Deposit
The best place to leave your luggage and enjoy the last hours of your vacation in the heart of the city.
Thank you, and we do hope you have a wonderful time!
Click here to download the printable version of the apartment Information pack