v353 CELESTINA GRAND CANAL
Palazzo Dandolo, Calle del Traghetto, San Polo
Local contact and keyholder
Tel: (+39) 340 797 6425
Any local difficulties should in the first instance be addressed to the keyholder who will immediately try to resolve any problems.
If you require further assistance you should either contact our emergency mobile number (+39) 366 3775353 or alternatively ring the office number in London which from Italy would be +44 (0)20 3356 9667 (Monday to Friday, 9.30am-5pm).
On arrival in Venice
Phone the keyholder on arrival at Marco Polo airport (or Santa Lucia railway station, or Piazzale Roma if arriving by road bus or car) so that she knows that you are on time and making your way directly to the apartment.
Due to the time involved in changeovers you should not expect to have the apartment before 4 p.m. However, if you arrive early it may be possible to leave your luggage at the apartment whilst it is being cleaned.
Arrival at the apartment must not be later than 8 pm (local time), unless arranged with us in advance, for which there will be a late 65 euro arrival charge to pay locally to the keyholder . In the case of severe delay there may be a problem with access which could result in you seeking hotel accommodation for the first night.
You should arrange to vacate your apartment between 9 and 10 am on your last day. In some cases where you have a late flight, you may be able to leave luggage to pick up later, at the key holder’s discretion. This should be organized prior to departure. Alternatively, there is a left luggage service at the Santa Lucia train station.
Please note: if by prior agreement you have been able to leave your bags in the apartment, it will not be possible to use the wc or showers in the apartment as they have been cleaned for the next guest arriving that day.
When you leave, please…
- switch off the lights
- make sure electrical appliances are switched off at the mains
- lock all doors and windows
- leave the property clean and tidy
- clear all final rubbish (you will find instructions in the apartment on how to manage the refuse – heavy fines are enforced for failure to comply to the City of Venice regulations)
Directions to the apartment
Nearest vaporetto stop: San Toma’
Facilities: Air conditioning • Central heating • Internet (wireless/WIFI) • TV • Hairdrier • Washing machine in separate laundry room • Dishwasher • Oven • Fridge/freezer • Iron • Kettle • Toaster • Nespresso • Moka
Strictly non smoking
Hospital: Campo SS Giovanni e Paolo. A first-aid (pronto soccorso) clinic is at San Marco 52 (south side of Piazza S Marco).
Emergency, general 113
Emergency, police (carabinieri) 112
Emergency, fire 115
Emergency, medical 118
City police 0412 747 070
First aid 0415 230 000 041 5294111 UK
consulate 0415 227 207
US consulate (Milan) 02 290 351
Venice Luggage Deposit
The best place to leave your luggage and enjoy the last hours of your vacation in the heart of the city.